Privacy policy
Last updated: October 29, 2026
This policy explains how Avery & Maple handles personal information when you visit our store, place an order, contact us or subscribe to our updates. For privacy questions, email info@averymaple.com.
Information we collect
We collect information you provide to complete a purchase or request assistance, such as your name, email address, delivery and billing details, order information and messages. Payment information is processed through the payment services presented at checkout. Please do not send card details by email or through our contact form.
Our website and service providers may also receive device, browser, IP address, cookie and usage information when you browse the store.
How we use information
- To process payments, fulfil orders and arrange deliveries.
- To provide order updates, customer support and returns assistance.
- To maintain the store, prevent fraud and protect our services.
- To meet accounting, legal and regulatory obligations.
- To send promotional messages where you have agreed to receive them or where otherwise permitted by applicable law.
Service providers and sharing
Our store is hosted on Shopify. We use service providers such as payment processors, delivery services and customer support or email services to operate the store. Information relevant to their work may be shared with them. Their processing is also governed by their own privacy terms where applicable.
Information may be disclosed where required by law, to respond to a valid legal request, or to protect rights and prevent fraud. Where optional analytics or advertising services are used, the available consent choices govern their use.
Cookies and your choices
Some cookies are needed for functions such as shopping carts, security and remembering preferences. Optional analytics or marketing technologies are subject to the privacy choices available on the website and applicable law. You can also control cookies through your browser, although disabling necessary cookies can affect store functionality.
You can unsubscribe from promotional emails using the link in those messages or by contacting us. Essential messages about an order or a service request may still be sent.
Processing locations and retention
Shopify and other providers may process information outside your province or Canada. Information processed in another jurisdiction may be accessible to authorities under that jurisdiction’s laws.
We retain information for as long as reasonably necessary for the purposes described here, including fulfilling orders, responding to requests, resolving disputes and meeting legal obligations.
Safeguards
We use reasonable safeguards appropriate to the information and services involved. No method of online transmission or storage can be guaranteed completely secure.
Access, corrections and privacy requests
Depending on the laws that apply, you may request access to or correction of your personal information, ask about our practices, or withdraw consent for optional uses. Some information may need to be retained for legal or contractual reasons. We may need to verify your identity before acting on a request.
Send requests or complaints to info@averymaple.com. If your concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada or the privacy authority for your province, as applicable.
Updates
We may update this policy when our services or practices change. The date above identifies the latest version.